Cancellation Policy
Last updated: 6 October 2026
Plans change. This page explains exactly when you can still stop an order, how to do it, and what happens if it has already left us. Hattie & Rose is the commercial name of Joop Yellow Strategies LLC.
Cancelling an order
You can cancel your order free of charge within 15 minutes of placing it, as long as it has not yet been packed. Email support@hattieandrosebags.com with your order number and the word CANCEL in the subject line, or use the cancellation form linked below.
A cancellation is final only once we have confirmed it to you by email. That confirmation carries a reference number. Keep it: it is your proof that the order was stopped, and the date on it is what counts.
Once an order has been packed we can no longer stop it, even inside the window above. We tell you straight away if that happens, and your 30 day return starts the moment it arrives.
The cancellation form
The fastest route is the form at https://hattieandrosebags.com/pages/cancel-order. It asks for your name, your email address and your order number, and a short note on what you are cancelling and why. It reaches the same inbox as an email, and we reply with a written confirmation that carries your reference number.
You can also simply email support@hattieandrosebags.com. The form is faster, not compulsory.
Changing an order instead of cancelling
To change a size, a colour or a delivery address, email support@hattieandrosebags.com within 15 minutes. If the parcel has not been packed we change it for you at no cost. After that it becomes a return under our Return & Refund Policy.
If it has already shipped
Once a parcel is on its way it cannot be recalled. You have two options: refuse the delivery, or accept it and start a return within 30 days of delivery. Both are covered in our Return & Refund Policy. If you would like to discuss your options before taking either step, email us and we will find the best solution for your situation.
Refunds after a cancellation
A cancelled order is refunded in full, including any delivery charge you paid, to the payment method you used. We start the refund on the day we confirm the cancellation, and it is processed within 14 business days. Your bank usually needs another 5 to 10 business days to show it.
When we cancel an order
We may cancel an order if an item is out of stock, if a price was shown incorrectly, if we cannot verify the payment, or if a fraud check flags it. You are told by email the same day and refunded in full. You are never charged for an order we cancel.
Subscriptions and repeat orders
Where a product renews, you can cancel any time before the next renewal date, in your account or by emailing support@hattieandrosebags.com. Cancelling stops all future charges. A charge already taken for a period that has begun is not refunded, and you keep what you paid for until that period ends.
Your legal right to cancel
There is no federal right to cancel an online order in the United States. The 15 minutes window and the 30 day return window on this site are our own promise to you, and we treat both as binding.
If you believe an order was cancelled and you were still charged, email support@hattieandrosebags.com first. We answer within 24 hours on a business day. A bank dispute takes 30 to 60 days, you have no say in it while it runs, and we are not allowed to refund you while one is open. Coming to us first is simply the faster route to your money.
Contact
Store name: Hattie & Rose
Business address: 2106 House Avenue, Suite 760, Cheyenne, WY 82001, United States
Email: support@hattieandrosebags.com
Business days: Monday to Friday, 9:00 to 17:00 ET
Payments appear on your statement as HATTIEANDROSEBAGS.